Introduction
We are Oliver Howard Real Estate LTD with registered number 14307117 and address 25a Collingbourne Road, London, W12 0JG. This privacy notice has been produced in order to keep you update and informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Date Protection Regulation (EU) 2016/679 (‘Data Protection Legislation’). In this Privacy Policy & Notice, the terms, ‘we’, ‘us’ and ‘our’ are references to Oliver Howard Real Estate LTD (Oliver Howard Real Estate) and ‘Our Sit’ is reference to the Oliver Howard Real Estate LTD website (www.ohre.co.uk). What are your rights? When reading this privacy policy & notice, it might be helpful to understand that your rights under Data Protection Legislation include: . The right to be informed of how your Personal Date is used (through this notice) . The right to access and personal data held about you . The right to withdraw consent at any time, by emailing info@ohre.co.uk . The right too rectify any inaccurate or incomplete personal data held about you . The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent . The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another including through profile building . The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted. You can exercise your right to access personal data held about you by contacting info@ohre.co.uk with the subject line: ‘Subject Access Request’. When this request is submitted, you will need to provide confirmation of your identity by including a photocopy of your passport or driver’s licence. This service is provided free of charge and our response will be made within thirty (30) days, subject to receiving satisfactory identification. You can request the deletion or removal of personal data where this is no longer a good reason for the continued processing of said data. You have the right to request the deletion and removal of personal data where you have exercised your right to object to processing where you have withdrawn consent for us to process it, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. You have the right, at any time, to withdraw any consent you have given us to process your personal data. However, it must be noted that it will not affect the lawfulness of any processing of personal data that occurred before you withdrew your consent. You can request us to suspend the way in which we are using your information in certain scenarios or object to our processing your data where we are relying on a legitimate interest ground and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You can request for us to provide your personal information to you in a commonly used, structured, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where the processing is based on your consent or on the performance of a contract with you and the processing is carried out by automated means. What type of information will we collect from you? We collect and process your personal data in order to fulfil our service to you in assisting you with your property search and/or the marketing and subsequent sale of your property. This information will be: . Name and contact information (including your telephone number, email address and postal address) . Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site. We may automatically collect information about your computer or mobile device, including the IP address. This information may be combined with other information you provide to us, as stated above. . Information relating to your identity where we are required by law to collect this in order to comply with the Money Laundering Regulations 2017 and the Immigration Act. . Information pertaining to close connections where we are required to conduct conflicts of interests under regulatory obligations. . Details about your areas of interest where we wish to send you marketing information about similar products and services. . Your communications with us, including a record of any email correspondence between us and/or a call recording of your initial enquiry via Rightmove, Zoopla or other property portals. In the situation that we need to collect personal date by law or under the terms of a contract we have with you, and you fail to provide that date when requested, we may not be able to enter into or perform the contract we have with you. In this situation, we may have to cancel a service you have with us. We will notify you in event of this. On what basis can we process your information? The legal grounds under the General Data Protection Regulations for processing your personal data are as follows: . It is necessary for the performance of a contract to which you are a party, or take steps prior to entering into a contact with you, for us to provide you with our products and services. . You have given us explicit consent to processing of your personal data namely to receive electronic marketing by us. You do not need to provide us with marketing consent in order to receive our services. . It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of effect individuals (such as you). Our legitimate interests include processing necessary data to improve and to promote our services and products and to better understand our customers’ interests and knowledge of the property market to administer the technical aspects of our service and products. . Where we need to comply with a legal obligation; or in rare circumstances where we need to protect your interests and/or where it is needed in the public interest or for official purposes. What are we going to do with your information? We will hold and use personal information about you in the following ways: . In order to fulfil our obligations to you when providing you with our property services . To share your information with others where necessary to fulfil our property services for you or where acting as an agent for a third party on your behalf . To comply with our statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering and to assess your creditworthiness . To communicate with you during the course of providing our services, for example with your enquiries and requests . Statistical purposes so we can analyse figures to help us manager our business and plan strategically for the future. . To provide you with additional property related services from third-party providers, only where you have provided permission for us to do so. These may include: - Contractors - Mortgage Brokers - Solicitors - Accountants - Surveyors - Photographer/Floor Planner/EPC Engineer - For Sale board companies - Other Real Estate/Estate Agency Firms for the purposes of progressing a sale. - To track your use of our services in order to improve these services - To notify you about changes to our services - To ensure that content from our site is presented in the most effective manner for you and for your device.
Privacy Policy & Notice
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